Capacities AI is unbearable to use
Since the roll out of no byok, I've had a lot of recurring issues with Capacities AI. Today has been the worst day by far to the point that I simply can't use the app as I normally would. You'll see some screenshots below of the constant errors that I'm receiving and an example of the assistant beginning to deliver a response in French - a language I don't use and have the app turned on, only, to English - before timing out and sending another error.
Typically I'll get errors a few times in a day if I use AI in Capacities over the span of a workday. This is workable, even though it certainly increased in occurrence on the rollout of no byok.
As I mentioned, today the errors and strange responses before errors have been more than 50% of my experience with the AI assistant. I've checked the two providers that I've allowed Capacities AI to auto my requests to (OpenAI, Anthropic) and they have no been down or broadcasting any trouble. I would also expect any issue on their end to resolve over the course of 6+ hours.
This experience is by no means an outlier for me, even though it is not the norm. I have also attached screen shots from other days this week where the Assistant reported giving me a response in German which is didn't give and then, once I asked for it to update the note as asked with an english response, it told me again and again that it did , but no response was placed anywhere.
At this point, there is no reason for me to use the AI capacity that I've purchased in Capacities because there is a 50% chance that I'll just be wasting my credits with these frustrating unuseable responses.
Please help.
Capacities v1.71.12 (Nightly); none none; Mac OS v10.15.7; Chrome v148.0.7778.280 (WebKit v537.36); Desktop (Electron); 9/24/2026, 3:49:05 PM; en (America/Los_Angeles, UTC-7); Memory: 281.48 MB / 4 GB; Storage: 568.29 MB / 457.25 GB; Portal: reachable; S3: reachable; Dead Workers: none
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Hi Aaron B ,
Thanks for submitting! we've deployed a few patches server side that solve the problems here. We have not been able to replicate the "failed to fetch" and "timeout" issues, could those be network related? are you still getting them?
Please add the exact error messages, timestamps, platform (web/desktop/mobile), app version, and selected model/provider for a few failed requests. Also indicate whether the French/German responses occur with specific conversations or across new chats.
This reply was written by the Capacities AI Assistant. Please note AI may make mistakes. If this response doesn't resolve your question or issue and the community can't help either, feel free to reach out to us at
Your request is completed, thanks for reporting!