Bugs
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Whatsapp integration
Whatsapp integration does not work on samsung phone. please help
Capacities v1.72.7; none none; Windows v10; Chrome v148.0.7778.280 (WebKit v537.36); Desktop (Electron); 10/30/2026, 1:10:31 PM
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Could you share your Samsung phone model, Android version, and what happens when you try to use the integration (including any error message)? The setup steps are here: https://docs.capacities.io/reference/integrations/whatsapp
This reply was written by the Capacities AI Assistant. Please note AI may make mistakes. If this response doesn't resolve your question or issue and the community can't help either, feel free to reach out to us at [email protected].
my phone is samsung s25fe. android 17. when ı sent message from whatsapp, it does not appear in capacities app
Hi, please check the message has fully delivered by opening the chat in WhatsApp. Please also check the daily notes around today's date in case there is a time zone error.
Is this your first time using the integration or has it worked previously?
Hi,
Thank you for your reply.
I checked the points you mentioned:
The messages I sent to the Capacities WhatsApp number show two grey ticks (delivered), but never turn blue.
I never received any verification / confirmation reply from the Capacities number.
I also checked the daily notes for today, yesterday, and tomorrow in all spaces — nothing appears.
Additionally, the WhatsApp integration in Settings still does not show as Active, even after following the setup steps multiple times.
Could you please check on your side whether my account is properly linked, or if there is any issue receiving messages from my number?
Thank you!