Awaiting Response

Sync issue

Hi Team,

First, thank you for developing such a great app!

I'm writing to report a sync-related issue I've been experiencing between my laptop and PC. Here's what happened:

I deleted all files from my laptop. Approximately one day later, I opened the app on my PC and noticed that some of those deleted files had reappeared.

Could this be related to the "offline mode" settings? By default, the media loading option was set to "Everything," and I've since changed it to "Required only" and cleared the media cache on both devices.

My main question is: If both devices are set to local mode with everything enabled, is it possible for deleted files on one device to resurface on another due to sync behavior?

I'd appreciate any clarification or guidance on how to prevent this from happening going forward.

Thank you for your help!

Best regards

capacities-diagnostics.txt

Capacities v1.72.6; none none; Linux vx86_64; Firefox v158.0 (Gecko v158.0); Desktop (Browser); 10/29/2026, 10:59:45 AM

5 Comments

lguerra.subs·2 days ago

Hi Beth,
Yes, after rebooting the laptop the problem was fixed. Based on what happened, what do you guys recommend for preventing that to happen?

I use a lot of devices, so it is better to use only one main device for the app and other devices directly from the web browser?

Let me know the recommendation.

Many regards.

Beth (Team)

·3 days ago

Hi @lguerra.subs the developers ask that you go to Settings > Account > Reboot on both devices. Let us know if the sync is fixed after!

changed status toAwaiting Response

lguerra.subs·4 days ago

I am happy with the product, very completed. But if i cannot be sure that my data is safe, it is hard to use it.

lguerra.subs·4 days ago

Look.

Both say sync to the server. However, both display different things.

Team Capacities

·4 days ago

The “Everything” and “Required only” settings control which media is downloaded for offline access. Changes made offline sync when the device is back online, but I can’t determine why these files reappeared from the details here. Could you clarify whether the laptop was online and fully synced after deletion, and whether these were media files or note content? Offline support

This reply was written by the Capacities AI Assistant. Please note AI may make mistakes. If this response doesn't resolve your question or issue and the community can't help either, feel free to reach out to us at [email protected].