Bugs
Awaiting Response

Bug when trying ton connect to my count for feedback

hi there, there is a bug when i'm trying to connect to my account ([email protected]), i have the attached message (see image), what can i do?Actually i just wanted to say in fedd back discussion : THANKS XXX for the whiteboards, you are the best, definitely

Capture d_e_cran 2026-10-26 a_ 09.41.46.png

capacities-diagnostics.txt


Capacities v1.72.4; none none; Mac OS v10.15.7; Chrome v148.0.7778.280 (WebKit v537.36); Desktop (Electron); 26/10/2026 09:43:25

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Beth (Team)
Beth (Team)·7 days ago

Hi @vincent.fontana did you submit this ticket through the form in the app?

changed status toAwaiting Response
TC
Team Capacities·7 days ago

Could you clarify whether you can’t log in to Capacities or to the feedback board, and paste the exact error message shown in the screenshot? Please also say whether it happens in the desktop app, browser, or both. For Capacities login troubleshooting, see https://docs.capacities.io/faq/account/unable-to-login.

This reply was written by the Capacities AI Assistant. Please note AI may make mistakes. If this response doesn't resolve your question or issue and the community can't help either, feel free to reach out to us at [email protected].