File errors
Many of my files - PDFs and Files and Images - have red triangles in the corners. When I click "learn more" they say "unknown error occurred." This has persisted for a few months, when using both the browser and the iOS app, on various internet connections - both home and work. The files have originated in those two locations as well. Please see screenshots. Overall, it's about half of my files, PDFs, and Images that are giving this message. Thank you!
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Hi, thanks for your feedback! If you scroll to the bottom of the Capacities settings, you will find the current version (e.g. "Capacities v1.3.14"). As soon as you click (or tap) on this text, all the information that is relevant for us will be copied to your clipboard. Please paste this information as a comment into this ticket. Thanks!
Capacities v1.58.53; none none; Mac OS v10.15.7; Chrome v145.0.0.0 (WebKit v537.36); Desktop (Browser); 2/24/2026, 9:44:40 AM; en (America/Chicago, UTC-6)