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Email integration not working

Hi, unfortunately the integration with my default email and with the Gmail alternative isn't working — neither of the two accounts. Is it possible to fix this? Thanks

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Team Capacities
Team Capacities·3 months ago

Thanks for reporting this. First, please double-check that you’re sending from the exact email addresses that are added under Settings → Integrations → Email, and that you’re sending to [email protected] (not another address). If some emails still don’t show up, try sending a very simple plain-text email (no signatures, images, or special formatting) to see if it comes through, as some formats cannot be processed reliably. You can find the full setup and limitations here: https://docs.capacities.io/reference/integrations/email

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