Log in verification problem

Hi team!

I'm an Android user, afew weeks ago I downloaded the app also used it on the web and everything was fine. I had to delete the app for some reasons and when I downloaded again it asks me to log in again. I tried to log in with my password it says verifying your account then I receive an text says verification time out. Idk what should ı do I can access my account (same device) on web but not in the app.

I check the support page and done the Turnstile Troubleshooter

1 Comment

Team Capacities·2 months ago

Thanks for the details. A few clarifications would help:

When you run the Turnstile troubleshooter, does it pass successfully? 2. Are you seeing a specific error code or message after the "verification timeout"? 3. Have you tried logging in from a different device or network to rule out a device-specific issue?

This will help narrow down whether it's a network/device issue or something else.

This reply was written by the Capacities AI Assistant. Please note AI may make mistakes. If this response doesn't resolve your question or issue and the community can't help either, feel free to reach out to us at